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Help Desk Frequently Asked Questions

IT Help Desk FAQ's

Gmail

What is my email address?
Where do I log in?
Can I use my Smartphone with Gmail?

What do I do if I forget my password?
How can I change my password if I know my current password?
How long will I keep my email address?
How much space do I have on my Google account?
How do I mark messages as “unread” in my inbox after I open it?
Can I reply to or forward just a single message in a conversation?
Is there a size or type limitation for file attachments in Gmail?
How long do messages stay in my Spam folder?
How do I prevent messages from specific senders from being tagged as spam?
How long do messages stay in the Trash?
How do I move messages out of the Trash?
Does Gmail have an Out of Office feature?
Can I share my email with another employee?
How do I stop sharing my email with another employee?

PaperCut

When I log into a lab computer it tells me my account doesn't exist. Why Can't I print?
I see a dollar ammount displayed in the PaperCut client. Is this a balance I owe?
How do I figure out the total number of pages I have available from the dollar ammount?
Do I still recieve my 550 page semester allocation?
What happens if/when I run out of my page allocation?
Can I still buy additional pages at the Bursar's office?
How do I buy additional page allocation with the PaperCut client?
If I don’t use all of my page allocation (initial amount or additionally purchased) by the end of the semester, can that be refunded?
Can I share my paper allocation with another student?
I sent a print job to the printer but nothing came out or it printed with errors (splotches, streaks, printer ate my paper in a paper jam, etc…), and PaperCut still charged me for the pages. Can I get a refund for the missing pages?
How many copies can I print in a single print job?
I tried to print something, but nothing came out. When I tried again, I recieved a pop-up telling me that my print job was blocked because it was a duplicate print job. How long before I can try to print the same job again?
Is there a page limit to a single print job?
Can I print documents that are not standard letter size?
Can I print from my laptop or other mobile device?
I am a Bloomfield College Alumni, why can't I print?

 

 

Gmail

What is my email address?
Your email address typically will be your first name, underscore and then your last name followed by “@bloomfield.edu” firstname_lastname@bloomfield.edu.

 

Where do I log in?
On the top right of the main page, there is a button entitled “Resources”.  Hover the mouse over “Resources” and a drop down menu will appear with the first option being “Webmail”. Click the “Webmail” option in the drop menu, a new page will appear with the clickable link that says “Deacon Mail”. Click “Deacon Mail” and be directed to the website prompting login. At this logon page the “@bloomfield.edu” is already entered for you.
Or you can logon by going to the www.gmail.com page; here you must enter your entire email address as your username firstname_lastname@bloomfield.edu.

Can I use my Smartphone with Gmail?
Please see the attached instructions for Iphone and Android phones.
Iphone
Android

 

What do I do if I forget my password?
If you forget your password, you must come to Help Desk. As a reminder please bring a photo ID (drivers license, BC Pass, Passport or State ID) for security verification.

 

How can I change my password if I know my current password?
Log in to Gmail, click on your email address in the upper right corner of the screen and select Account link. Select Security in the column on the left and then select the Change Password link. In the new window enter your current password and then enter a new secure password twice below that. For tips on creating a secure password please refer to this Google Support Page.

 

How long will I keep my email address?
Upon leaving Bloomfield College your account will be terminated.

 

How much space do I have on my Google account?
Currently each Bloomfield Google account has 30GB of space for their email, calendar and docs.

 

How do I mark messages as “unread” in my inbox after I open it?
Select the message. Then, in the More drop-down list, select Mark as Unread.

 

Can I reply to or forward just a single message in a conversation?
Yes. Open the conversation and expand the individual message. From the drop-down menu at the top-right of the message, click Reply or Forward.

 

Is there a size or type limitation for file attachments in Gmail?
Yes, to help prevent viruses, Gmail will not allow file attachments that are executable (.exe) files. Also there is a 20MB size limit for attachments.

 

How long do messages stay in my Spam folder?
Items in the Spam folder will remain for 30 days after that it will automatically erase itself.

 

How do I prevent messages from specific senders from being tagged as spam?
If a specific sender outside of the @Bloomfield.edu domain is incorrectly tagged as spam, you can prevent this from happening by creating an email filter using the Never Send it to Spam option:
1. In Gmail, click settings button click on the Filters tab on the new page click on the Create new Filter link at the bottom.
2. Enter the person’s email address in the From field, and then click Create Filter with This Search.
3. On the next page check the box next to Never Send it to Spam, and then check the box Also apply Filter to Matching Conversations, and then click Create Filter.

 

How long do messages stay in the Trash?
Items in the Trash folder will remain for 30 days after that it will automatically erase itself.

 

How do I move messages out of the Trash?
Find the message in the Trash and select it. Then, in the Move to drop-down list at the top of the Mail window, select Inbox.

 

Does Gmail have an Out of Office feature?
Yes, in Gmail, you can setup your Vacation Responder, which is similar to the Out of Office feature in Outlook.

 

Can I share my email with another employee?
Yes, but only to other Bloomfield Gmail employee accounts.  In your inbox select the settings gear button select settings, click on the accounts tab, select Add Another Account, in the pop-up window enter the recipient’s email address.

 

How do I stop sharing my email with another employee?
Follow the same steps as above, but instead of adding another account go to the user who you wish to remove and click Delete next to their name to remove them.

 

Can I share my calendar with other employees?
Yes, but only to other Bloomfield Gmail employee accounts. At your calendar select the settings gear button select settings, click on the calendars tab, select your calendar this will bring you to your calendars details, click on the Share this Calendar tab, enter the recipient’s email address, select the permission settings for the user and then click  Add Person.

 

How do I stop sharing my calendar with another employee?
Follow the steps above to get to the Calendar Details tab, click on the user who you would wish to remove and click on the trash bin next to their username.

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PaperCut

When I log into a lab computer, the computer tells me my account doesn't exist. Why can't I print?
If you are a Faculty, Adjunct or currently registered student, and do not see the PaperCut Client pop-up when you log in, or if you try to log into PaperCut and it tells you that your account doesn’t exist, please visit the IT Helpdesk to have a PaperCut account created for you. Please note: You will need to show a valid Bloomfield College ID and have your enrollment status verified before a print account can be created.


I see a dollar ammount displayed in the PaperCut client. Is this a balance I owe?
No, this ammount is a printing allocation. The number of pages you have available is represented in dollars and cents.


How do I figure out the total number of pages I have available from the dollar ammount?
Divide the dollar amount by 0.05. For example, $27.50 divided by 0.05 equals 550 pages.


Do I still recieve my 550 page semester allocation?
Yes. The PaperCut client should show a starting balance of $27.50.


What happens if/when I run out of my page allocation?
You can now buy additional “pages” directly from within the PaperCut client. 


Can I still buy additional pages at the Bursar's office?
No, however you can buy additional allocations using your BC Pass card from within the PaperCut client.


How do I buy additional page allocation with the PaperCut client?
You will need to register your BCPass card and add value to your BCBucks account. Once that is done, simply click the “details” link in the PaperCut client window. When prompted to log in, use the same credentials you used to log into the computer. Once you are logged in, click the “Add Credit” link. One the next screen, enter your 16-digit BCPass card number and select the amount you would like to purchase. Page allocations can be purchased in $2, $5 & $10 amounts (40, 100 & 200 pages respectively).


If I don’t use all of my page allocation (initial amount or additionally purchased) by the end of the semester, can that be refunded?
No, there are no refunds on any page allocations.


Can I share my paper allocation with another student?
No.


I sent a print job to the printer but nothing came out or it printed with errors (splotches, streaks, printer ate my paper in a paper jam, etc…), and PaperCut still charged me for the pages. Can I get a refund for the missing pages?
No. However, 50 pages of your 550-page semester allocation are extra pages provided as a “buffer” to make up for lost or missing print jobs. Also, before you send print jobs to the printers, make sure that the target printers are online and have a sufficient supply of paper for your print job. The majority of missing print jobs are simply stuck in the print buffer because the printer in question is either out of paper or offline.


How many copies can I print in a single print job?
The copy limit for any single print job is 3. Any print jobs requiring more than 3 copies will need to be printed in groups of 3 copies with a wait period of 2 minutes between jobs (due to duplicate blocking feature).


I tried to print something, but nothing came out. When I tried again, I recieved a pop-up telling me that my print job was blocked because it was a duplicate print job. How long before I can try to print the same job again?
Duplicate print jobs are blocked for a period of 2 minutes.


Is there a page limit to a single print job?
Yes, each print job has 25 page limit. If you need to print a larger job, break it up into smaller print jobs. For example, a 50-page print job should be printed as follows:

  • Print pages 1 through 25
  • Print pages 26 through 50


Can I print documents that are not standard letter size?
No. Since the printers are stocked only with standard letter-sized paper, all other paper sizes are restricted.


Can I print from my laptop or other mobile device?
No. The feature is not implemented.


I am a Bloomfield College Alumni or Town Resident, why can't I print?
Printing is restricted to currently enrolled Bloomfield College students, and faculty only.

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