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TOTAL QUALITY MANAGEMENT (TQM)

Section and Number: 
BUS 352
1

The literature discusses many definitions of Total Quality Management (TQM). However. the common theme is that (TQM) is a management process utilizing customer satisfaction, continuous improvement and employee involvement as its basic tenets. A model (TQM) program, including all the integral elements, will be presented through lectures, class discussion, reading assignments, student presentations, group activity and current quality journal articles. Examples will be presented and students encouraged to discuss situations/ examples from their own background or company

Prerequisite Details: 

BUS 349 Quality Control Fundamentals and/or consent of the Business Advisor.